Terms & Conditions

Order

When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about the products you bought, prices, invoicing and delivery address.

Prices

All prices in the store are stated in SEK or EUR, depending on which language you have selected in the menu. All prices are always stated incl. VAT (25%) We reserve the right to price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserves the right to adjust the price in rare cases. We reserve the right to make any errors in the form of bugs on the website which may cause your order to cost considerably less than it should. All types of attempts to sabotage, use bugs, exploits or the like to intentionally or unintentionally manipulate the price to our detriment will be prosecuted in accordance with Swedish law.

Returns

When purchasing goods on the website, the customer has a statutory 14-day right of return that applies from the date you received the goods or the goods you ordered. However, we offer up to 14 days right of return throughout our range, excluding products such as underwear, hygiene items or the like that are not possible for us to resell in an unchanged and completely unused condition. In order for the right of returnl to be valid, the product must not have been used at all. You must notify us immediately if you intend to exercise your right of return. You do this via email where we will always be contacted at info@blossombands.se to ensure that we can answer your questions and / or thoughts. In your notice of possible exercise of the right of return, you must state your name, your address, e-mail address, order number, article number, and which goods you intend to return – which must be clearly stated to minimize any errors and to assure us that you as a customer are satisfied. You are also responsible for shipping costs linked to returns, as well as for uncollected shipments, the delivery on return should therefore be sent well packaged in its original packaging. On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product in the event of a used or damaged product. When returning a product where a multi-purchase discount has been given, the product is refunded at a discounted value and not full price.

The right of withdrawal does not apply to products that have been sealed (sealed) due to health or hygiene reasons and where the seal has been broken by you. Products that have the character of a sealed audio or video recording and where the seal has been broken by you. Specially made product, which has been tailor-made especially for you or has a clear personal touch to your wishes. Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal. Goods that can deteriorate rapidly, such as food. Single issues of newspapers or magazines. For more on the statutory right of withdrawal, see here.

Complaints & Complaints

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.

  • You must always contact us for an approval before returning a defective item.
  • The complaint must be sent immediately after the defect has been discovered.

 

How do you proceed with a complaint?

 

  • Any errors and defects must always be reported to info@blossombands.se where you enter your name, address, e-mail address, order number and a description of the error.
  • If we fail to rectify the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. For complaints, we follow the guidelines of the Consumer Complaints Board, see arn.se.

Limitation of Liability

  • We take no responsibility for indirect damages that may occur due to the product.
  • We do not accept responsibility for delays / errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example, a labor dispute, a fire, a war, a government decision, reduced or no delivery from a supplier.
  • Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

Product information
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.

Information about Cookies
According to the Electronic Information Act, visitors to a website must for information purposes be informed that cookies are used. The information in the cookie can be used to follow a user’s browsing. Cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency’s website.

Personal data
By shopping at the website blossombands.se and from the company Adwisemedia Innovations AB, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell your data to third parties without a legal basis. Blossombands.se and the company Adwisemedia Innovations AB are responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers – to be able to adapt the marketing to your individual needs. Below information is a summary of how we in accordance with the Data Protection Regulation (GDPR) store and process your data.

What is a personal information?
A personal data is all information that can be directly or indirectly attributed to a natural person.

What information do we store?
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, promotions and similar mailings take place with your consent.What information is shared and for what purpose?
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna.

Shipping company
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.

Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.

The right of access
You have the right to receive extracts from all information available about you with us.
Excerpts are delivered electronically in a readable format.

 

Right to correction
You have the right to ask us to update incorrect information or supplement information that is incomplete.

 

The right to be forgotten
You can at any time request that the information concerning you be deleted. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).

 

Data protection
The company Adwisemedia Innovations AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.


How we protect your personal data
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.

Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

Disputes and conflicts of
the time of the dispute can not be resolved in agreement with the company’s customer service and the customer, our customers can turn to the National Board for Consumer Complaints, see arn.se.For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission’s platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies. .
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.